A 14-person accounting firm in Austin
Month-end close took 9 business days. Close went to 4 business days within one quarter.
What changed: A written close calendar with one owner per task, and bank feeds moved into the ledger.
A free 45-minute operations audit for service businesses with 5 to 50 people.
You walk Mireille Han through one ordinary week on a video call. Within 2 business days she emails you a written summary: the bottlenecks costing you the most, what each one costs per year, and a one-page plan to fix each.
Book your 45-minute audit
Free. Takes 5 minutes to book.
Mireille Han has run 73 of these audits since 2018, mostly for agencies, accounting firms and trade contractors.
Audit summary, page 1
- 1. Quotes wait 4 days for owner sign-off Est. cost $38,000 a year
- 2. New hires shadow for 11 weeks Est. cost $21,500 a year
Who books this audit
Owners of agencies, accounting firms and trade contractors with 5 to 50 staff. Somewhere past 15 people, the way they ran things at 5 stopped working, and it shows up in places like these.
- A new hire needs three months to get up to speed, because the training is whatever you remember to tell them.
- Jobs slip between the person who sold them and the people who do them, because the handoff was never written down.
- Invoices go out a week after the work is done, because nobody marks a job finished until you check it.
- You took a week off last year and spent half of it answering texts from the office.
If two of these sound familiar, the audit will almost certainly find something worth fixing.
What happens in the 45 minutes
One video call with Mireille Han. Your total time, including booking and the worksheet, is about an hour.
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Before the call
You book and fill in a short worksheet
The form below takes about 5 minutes. Mireille Han emails you a time and a one-page worksheet (about 10 minutes) asking for numbers you likely know already: headcount, average job size, how long a new hire takes to get going.
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Minutes 0 to 10
You describe an ordinary week
Last Tuesday is fine. Who did what, where work waited, and which questions came to you.
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Minutes 10 to 30
She follows one job from first call to paid invoice
She asks where it stalls, who has to approve what, and which steps only you know how to do.
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Minutes 30 to 45
You hear her findings on the call
She tells you which bottlenecks she would fix first and why, so you have the answer before the written summary arrives.
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Within 2 business days
The written summary arrives by email
If you want help with any of it, reply to that email. Otherwise that email is the last you hear from us.
Audit summary, page 1
- 1. Quotes wait 4 days for owner sign-off Est. cost $38,000 a year · Fix owner: Office manager
- 2. New hires shadow for 11 weeks Est. cost $21,500 a year · Fix owner: Lead tech
- 3. Jobs closed in the field, invoiced a week later Est. cost $9,800 a year · Fix owner: Bookkeeper
- 4. Schedule lives in one person’s inbox Est. cost $6,200 a year · Fix owner: Owner
Prepared by Mireille Han, Han Operations. Fix plans on pages 2 to 5.
What you get within 2 business days of the call
A written summary, sent as a PDF or a Google Doc, whichever you prefer. It is yours to forward to your team or anyone else.
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Each bottleneck, ranked by what it costs you
Usually two to four of them, each described in a sentence or two using the words you used on the call.
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A yearly cost estimate for each one, with the math
Hours lost times your hourly cost, plus revenue that arrives late or not at all. You can check every number.
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A one-page fix plan per bottleneck
What changes, who on your team owns it, and how you will know in 30 days whether it worked.
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What the call could not cover
Anything we noticed that needs more than 45 minutes, so you can plan for it separately.
What owners changed after their audit
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A 28-person digital agency in Toronto
Onboarding a new client took more than 6 weeks. The founder spends about 7 fewer hours on each new client.
What changed: A 12-step onboarding checklist, handed to the operations lead.
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A 41-person electrical contractor in Phoenix
Invoices went out 3 weeks after the estimate was approved, on average. Invoices now go out 6 business days after the estimate is approved.
What changed: A one-page job handoff form and a 15-minute Monday meeting between the field lead and the bookkeeper.
If you want help after the audit
Typical fixed-price project
$4,000 to $12,000
Most owners fix what the audit finds with their own team, using the fix plans in the summary. That is what the plans are written for.
If you want Mireille Han to run part of the work with you, reply to the summary email. She sends a written quote for a set scope and a set price before anything starts. Paid work is billed per project.
If the audit turns up nothing worth fixing, or your situation needs someone with different experience, she says so on the call and emails you the name of a consultant who fits better. Either way you pay nothing for the audit.
Questions owners ask before booking
Nothing. The call and the written summary are free. Paid work only starts if you ask for a project and approve a written quote, which is usually $4,000 to $12,000.
Mireille Han emails the summary and stops there. If you reply with a question or ask for a quote, she answers. If you don't reply, you won't hear from us again.
Only the worksheet that comes with your confirmation email, which takes about 10 minutes. If you already track numbers such as jobs per week or days from job done to invoice sent, bring them.
The costliest bottlenecks usually show up in the first 20 minutes of walking through a normal week. The audit finds them and puts a cost on each. Fixing a large one takes longer, and the summary says which ones need that.
Under 5 people there are usually too few handoffs to audit. Over 50, the problems tend to sit between departments and take more than one call to untangle. Choose your size on the form and we will email you the names of consultants who work with businesses your size.
Only if you ask. Mireille Han takes notes, writes the summary from them, and deletes the notes once the summary is sent.
Book your audit
A free 45-minute video call with Mireille Han. Send the form and she will email you a time soon.
- Written summary within 2 business days of the call
- Your details are used only to set up the audit
This audit is set up for businesses with 5 to 50 people
Email [email protected] with a sentence about your business, and we will reply with the names of a few consultants who work with businesses your size.